Shipping policy

Delivery area and cost

HARBOR DAWSON offers free standard shipping across the United States, including all 50 states, Washington, DC, and US territories. Military addresses using AA, AE, or AP are excluded. Standard shipping costs $0, with no minimum purchase and no separate handling fee. International delivery outside the United States is not offered.

Order cutoff and business days

The daily order cutoff is 5:00 PM (UTC-5), Monday–Friday. UTC-5 is a fixed offset and does not change for daylight saving time. For this policy, business days are Monday–Friday, excluding US federal public holidays. Saturdays, Sundays, and those holidays do not count toward the timelines below.

A successfully paid order received before 5:00 PM on a business day enters the processing schedule that day. An order received at or after 5:00 PM, on a weekend, or on a public holiday enters the schedule on the next business day.

Processing, transit, and total delivery time

Order processing takes 1–3 business days.

Transit takes an estimated 5–8 business days after carrier handoff.

The combined estimated delivery time is 6–11 business days from the first processing day determined by the cutoff above.

Carriers and tracking

HARBOR DAWSON works with trusted carriers such as UPS and FedEx, including freight partners where appropriate, to deliver orders safely and reliably. The service used depends on the item and destination. A specific carrier cannot be guaranteed for every order.

A shipping confirmation with tracking details is sent when the order is dispatched. Tracking may not update immediately after a label is created. If an order ships in more than one parcel, the available tracking details will identify the separate shipments; there is no additional standard shipping charge.

Delivery concerns and delays

Check that the delivery location can receive the package and follow any carrier instructions for an appointment or signature. If tracking stops updating, a parcel is marked delivered but cannot be found, or an expected delivery date passes, contact support@harbordawson.com with your order number. HARBOR DAWSON will investigate with the carrier and work with you on a resolution; a carrier scan alone does not end the review of a delivery concern.

If HARBOR DAWSON cannot ship within the stated processing period, you will be contacted with the revised estimate and the option to cancel for a full refund. Where required, shipment will proceed only with your consent to the delay; otherwise the order will be canceled and refunded. Weather, carrier disruptions, and public holidays can also affect transit, and material changes will be communicated when known.

Address corrections and cancellations are handled under the 24-hour request procedure in the Terms of Service. Damaged, defective, or incorrect items are covered by the Return and Refund Policy.