Refund policy

Return window

HARBOR DAWSON accepts return requests for both defective and non-defective items within 30 calendar days after delivery. This includes a change of mind or a piece that does not suit your space. Email support@harbordawson.com within that period to begin the return. The delivery date recorded for the item is the starting point; if an order arrives in separate shipments, each item's window starts when that item arrives.

Condition of a change-of-mind return

Items returned because you changed your mind must be unused, undamaged, and in a condition suitable for resale, with the included parts, hardware, and instructions. You may open the packaging to inspect the item. Keep the original packaging where possible, or use equivalent protective packaging suitable for furniture transport. Do not send a loosely packed tabletop or unprotected components.

These condition requirements do not prevent a claim for an item that arrived damaged, defective, incomplete, or materially different from its description. Mandatory consumer rights are not restricted by this policy's voluntary return window.

How to return an item

Email your order number, the item you want to return, and the reason. For damage, a defect, or a wrong item, include photographs of the item and packaging if available. HARBOR DAWSON will review the request and send return instructions. Do not send a parcel cash on delivery or to an address printed on the original shipping label unless it matches the authorized return address.

Once the return is authorized, send the item within 5 calendar days of the authorization email. Keep the carrier receipt and tracking number. Returns are handled by shipment, not walk-in drop-off.

Return address:
HARBOR DAWSON — Returns
1021 Columbia Street
Newport, KY 41071
US

Return shipping and fees

For a change-of-mind return, the customer arranges and pays return shipping. The amount is the carrier's actual charge, which varies with package size, weight, and distance; HARBOR DAWSON does not charge a separate return-label fee. A trackable service is recommended. Return transport can be costly for furniture, so retain the packaging and obtain a carrier quote before sending the item.

If an item arrives damaged or defective, is incorrect, or has missing components attributable to fulfillment, HARBOR DAWSON pays reasonable required return shipping and provides a prepaid label or arranges collection. Contact support before purchasing return shipping so the appropriate service can be arranged. Do not discard the item until instructions are provided.

There is no restocking fee. HARBOR DAWSON does not deduct the original free standard shipping cost from an eligible refund.

Refunds

Once we receive your returned item, your refund will be issued to your original payment method within 5 business days.

No direct exchanges

HARBOR DAWSON does not offer direct exchanges. Return the original item through this process and place a new order for the item you want. The new order is a separate purchase, subject to current availability and pricing; a return request does not reserve replacement stock.

Before an order ships

For cancellation or address-change requests, follow the 24-hour procedure in the Terms of Service. That procedure is separate from the return window after delivery.